Product Categories

FAQ

I require a spare part - where can I get one?

As Obaby is a wholesaler/distributer we have no contract with the general public and our normal procedure is to direct consumers back to the retailer where they purchased the item from as your contract lies directly with the retailer. This enables the retailer to deal with the issue in accordance to their own store policies and procedures. This is normal policy and is covered by the Sales of Goods Act.

If there is any reason that you are unable to do this please contact us here explaining the full circumstances why you are unable to go back to the retailer so that Obaby can investigate fully.

My Obaby item has developed a fault what can I do?

As Obaby is a wholesaler/distributer we have no contract with the general public and our normal procedure is to direct consumers back to the retailer where they purchased the item from as your contract lies directly with the retailer. This enables the retailer to deal with the issue in accordance to their own store policies and procedures. This is normal policy and is covered by the Sales of Goods Act.

If there is any reason that you are unable to do this please contact us here explaining the full circumstances why you are unable to go back to the retailer so that Obaby can investigate fully.

The store with whom I purchased my product are refusing to help - what can I do?

If you have contacted the store and they are refusing to offer assistance please contact us here with the following information:
- Your full name
- Name & address of the shop where you purchased the item
- Obaby product
- Date of purchase
- Problem you are having with the product
- Brief details on what the store have advised you
This information will allow us to look into the situation fully and we will endeavour to try and come to resolution with the store and yourself.

Where can I buy Obaby products and price?

As Obaby is a wholesaler and we have no contract with the general public it is with regret that I must advise you that we are unable to sell our products directly.

Please visit the stockists page to find your nearest Obaby store or visit the online stockists page to view our online approved stockist's.

If I submit a query with Obaby how long can I expect to wait for a reply?

Our dedicated Customer Care Team endeavour to respond to all email enquiries within 2 working days, however during busy periods it may take a little longer so please be patient. Sometimes our email filter can occasionally filter genuine enquiries into our junk mailbox so if you have not received a response within 5 working days please re-submit your query.

Where can I get a new set of instructions?

We have a selection of our instructions available to download. Please visit the manuals page for the list. If you cannot find the instructions you require please contact us here and let us know what instruction manual you need and our Customer Service Team will be delighted to help you.

I am interested in purchasing an Obaby product but I have a few queries first.

We are delighted to hear you are interested in purchasing an Obaby product. Please visit our product page which details all our products and product information. If you still have a further query perhaps you may like to visit your nearest Obaby stockist for some advice on our products.

My Obaby ZeZu/Xi Tandem has developed a puncture - what can I do and is this covered by the warranty?

Punctures are not covered by the manufacturer's warranty and are considered self maintenance. Replacement inner tubes are available through your retailer, however charges will apply. Alternatively puncture repair kits are available to purchase from your local bicycle store.

I wish to clean my Obaby product - can you give me any tips?

Please refer back to the products' instructions where guidelines are given.

I wish to complain about an Obaby product.

We are sorry to hear that you wish to complain. Please be advised that Obaby take all complaints seriously and each complaint is looked into fully. Please send your email to so that Obaby can look into your complaint. Please allow up to 10 working days for Obaby to respond.

If you still need to get in touch, please contact us here.

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