Obaby Outlet - Terms and Conditions
The contract between you and Obaby Outlet
Once you have made payment to us via one of our accepted payment methods you will receive a confirmation email to say that we have received your order. Obaby Outlet accepting your order brings into existence a legally binding contract between us.
Our right to refuse your order
We reserve the right to refuse to accept your order for any reason including, without limitation and whether or not payment has been received by us, if:
• We have insufficient stock to deliver the goods you have ordered
• We are unable to deliver to your area
• One or more of the goods you ordered was listed at an incorrect price due to a typographical error or an error in the pricing information received by us from our suppliers.
If we do refuse your order we will notify you by e-mail and will re-credit to your account any sum we received as soon as possible but in any event within 30 days of your order. We will not be obliged to offer any additional compensation for disappointment suffered.
The prices payable for goods that you order are stated clearly on our website.
Postage to mainland UK is free. Additional charges will apply to the rest of the UK, Eire, Scottish Highlands, Isle of Man or the Channel Islands. Please email us firstname.lastname@example.org for any additional charges. We do not deliver to any other areas.
Right for you to cancel your contract
You may cancel your contract with us for the goods you order at any time up to the end of the seventh working day from the day after the date you receive the ordered goods. You do not need to give us any reason for cancelling your contract nor will you have to pay any penalty.
To cancel your contract you must notify us by email, email@example.com or in writing to Obaby Outlet, Kirton Business Park, Cleatham Road, Kirton in Lindsey, N. Lincs, DN21 4JR. If you have received the goods before you cancel your contract then you must send the goods back to our contact address at your own cost and risk. If you cancel your contract but we have already processed the goods for delivery you must not unpack the goods when they are received by you and you must send the goods back to us at our contact address at your own cost and risk as soon as possible and in a resalable condition.
Once you have notified us that you are canceling your contract, any sum debited to us from your credit/debit card / other payment method will be re-credited to your account as soon as possible and in any event within 30 days of your order.
If you cancel the contract but do not return the goods to us in the condition they were in when delivered to you or do not pay the costs of delivery, we shall be entitled to deduct the direct costs of recovering the goods from the amount to be re-credited to you.
Delivery of Goods
We will deliver the goods ordered by you to the address you give us for delivery at the time you make your order. Delivery will be made as soon as possible after your order is accepted and you can expect to receive your order within approximately 28 days, however, the vast majority of our UK deliveries are completed within several working days (Some larger items may take longer – please check item descriptions for details). You will become the owner of the goods you have ordered and your 1 year guarantee will begin when they have been delivered to you. Once goods have been delivered to you they will be held at your own risk and we will not be liable for their loss or destruction.
If an issue develops where we need to have your product returned back to us under our 1 year guarantee, you will need to contact us first to discuss the issue and we will advise on the returns procedure. Please do not return anything under the guarantee conditions until you have received our returns instruction. We strongly recommend original packaging is kept, as any collections for warranty/maintenance work will be required to be packaged in a box.
If the goods we deliver are not what you ordered or are damaged or defective or the delivery is of an incorrect quantity, then (except where you are dealing as a consumer within the meaning of the Unfair Contract Terms Act 1977) we shall have no liability to you unless you notify us by email or in writing at our contact address of the problem within 10 working days of the delivery of the goods in question.
If you do not receive goods ordered within 28 days of the date on which you ordered them, please get in touch with us immediately and we will look into and endeavor to resolve as soon as possible.
We will not be liable to you for any indirect or consequential loss, damage or expenses (including loss of profits, business or goodwill) howsoever arising out of any problem you notify to us under this condition and we shall have no liability to pay any money to you by way of compensation other than to refund to you the amount paid by you for the goods in question.
Unless otherwise expressly stated in these terms and conditions, all notices from you to us must be in writing to our address or sent to us by email and all notices from us to you will be displayed on our website as appropriate.
Events beyond our control
We shall have no liability to you for any failure to deliver goods you have ordered or any delay in doing so or for any damage or defect to goods delivered that is caused by any event or circumstance beyond our reasonable control including, without limitation, strikes, lock-outs and other industrial disputes, breakdown of systems or network access, flood, fire, explosion or accident.
If any part of these terms and conditions is unenforceable (including any provision in which we exclude our liability to you) the enforceability of any other part of these conditions will not be affected to the extent that they are capable of continuing in force without the unenforceable term or condition.
Third party rights
Except for our affiliates, directors, employees or representatives, a person who is not a party to this agreement has no right under the UK Contracts (Rights of Third Parties) Act 1999 to enforce any term of this agreement but this does not affect any right or remedy of a third party that exists or is available apart from that Act.
The contract between us shall be governed by and interpreted in accordance with English law and the English courts shall have jurisdiction to resolve any disputes between us.
Nothing said by any sales person on our behalf should be understood as a variation of these terms and conditions or as an authorised representation about the nature or quality of any goods offered for sale by us.
Save for fraud or fraudulent misrepresentation, we shall have no liability for any such representation being untrue or misleading.