General

Where can I purchase Obaby products?

We are lucky enough to work with amazing retailers. Whether you like to visit local stores or prefer to shop online, you can find details of our stockists here.

Approved online stockists

Store locator

Did you know you can also purchase items directly from our website?

I love my new Obaby item, and want to make sure it is registered for the 2-year guarantee

Please create an account on our website My account – Obaby  and you will be able to register your new item for our 2-year manufacturers guarantee.

This does need to be done within 28 days of the purchase, but don’t worry if you haven’t had time to get this done, as our team are always here to help. Send them a message here and they will pop this through for you.

How do I order a replacement part and get a copy of the user manual?

If you have put the fittings for your cot in a safe place, (but the trouble is you can’t remember where that safe place is), or you need any other replacement parts for your Obaby item, please get in touch with our Customer Experience Team.

You can send them a message here They can also send you a copy of the manual, so you can make sure you have everything you need.

Gift Vouchers

Did you know you can surprise a special someone with an Obaby gift voucher? You can order through one of our friendly customer service team by messaging them  here

Just let us know how much you would like the voucher to be for, and we will process your order and email it over to you!

How can I contact you?

Don’t get us wrong we love a good chat on the phone, but the best way to contact us is here

Once you hit send you will get a confirmation that we have received your message, and it will be assigned to one of our brilliant team who will get this resolved for you. Sometimes things can get busy, so please do allow two working days to receive a reply during these times.

Returns and Refunds

How do I return my product?

We really hope you love your new Obaby product, however if for any reason you need to return it, please get in touch with your retailer.

If you purchased your product from us, then our lovely Customer Service Team will be happy to help. You can contact them here and they will get back to you as soon as possible.

For more info on our returns policy, please visit our website Cancellation and Returns Policy – Obaby

How do I receive a refund?

Once your item has arrived back, we will have a chat with your retailer to let them know. They will then process your refund directly.

If you purchased from our website, your refund will be with you 3-5 working days after the item has been collected, and received by us. 

Please contact our Customer Service Team  here to book a return, or to discuss returning your item

I need to cancel my order

If you have ordered through one of retailer friends, then please get in touch with them to cancel your order.

If you purchased your product from us, then our lovely Customer Service Team will be happy to help. You can contact them here and they will get back to you as soon as possible.

For more info on our cancellation policy, please visit our website Cancellation and Returns Policy – Obaby

Payments

What methods of payment do you accept?

We know deciding on anything for your little one is so important, and we are over the moon you have chosen Obaby. Once you have found your perfect item you can pay using any of the following methods.

  • Card (Visa Debit, Visa Credit, Mastercard and American Express)
  • Apple Pay
  • Paypal
  • Klarna – 3 interest-free instalments

Orders

Please can I have an update on my order?

We know how exciting it is when you order your dream nursery furniture, and you cant wait for it to arrive!

 

If you have purchased your order from one of our retailers, please get in touch with them, and they will let you know when your order is ready to go.

If you have purchased directly from us, please send a message to our customer experience team, and they will be happy to keep you updated. You can contact them here 

How do I order a replacement part and get a copy of the user manual?

If you have put the fittings for your cot in a safe place, (but the trouble is you can’t remember where that safe place is), or you need any other replacement parts for your Obaby item, please get in touch with our Customer Service Team.

You can send them a message here They can also send you a copy of the manual, so you can make sure you have everything you need.

There is an issue with my parcel

We know that sometimes things don’t go to plan, but we are here to help.

If you have received an incorrect item, or your item has arrived damaged or is missing, please raise a support ticket and one of our lovely Customer Service Team will get back to you as quickly as possible.

Please send them your full order details (Retailer, order number and full address) and they will be happy to help.

Delivery

How will I know when to expect delivery?

Your retailer will let you know which courier will be delivering your parcels, and how you can track your order.

If you have purchased directly from our website you will be sent a dispatch email. This email will contain your tracking number, along with a link to the couriers website.

What will happen if I’m not at home when my parcel is delivered?

If your parcel is coming via Yodel you can download the Yodel app, this will mean you can use their their brilliant in-flight options –  ask the driver to leave it in a safe place, change the delivery date, or ask for it to be left with your neighbour.

If your parcel is being delivered by Tuffnells, then don’t worry as they will attempt delivery another day and leave you a card to let you know.

How can I track my order?

You will be given a tracking number and the name of the courier used from the retailer that you have purchased our products from. You will be able to find a ‘track my parcel link’ on the couriers website.

If you have purchased your order directly from our website you will be sent a dispatch email. This email will contain your tracking number with a link to the couriers website.

My items are being delivered by Tuffnells

Tuffnells can deliver to your doorstep, which is great, but the drivers cannot enter your property. Therefore, we really recommend having someone with you who can take in the boxes.

Where do you deliver to?

Currently we only deliver to Mainland UK. Below is a list of postcodes and locations we are unable to deliver to at the moment.

BT – Northern Ireland

IM – Isle of Man

IV/HS/ZE/AB/KA/KW/PA/PH – Scottish Highlands

GY – Guernsey

JE – Jersey

PO – PO Boxes

TR – Isle of Scilly

If your postcode is on the above list, please get in touch with some of the amazing retailers on our stockist list. They may be able to deliver Obaby products outside mainland UK, however it is always best to check before ordering to avoid disappointment.

Want to make friends?

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We love making new friends! Please follow us on social media for updates on our products, nursery inspo, competitions, baby chat and loads more:

Have some feedback for us?

We really love hearing what our customers think about our products and service. If you have any feedback for us, or would like to read our reviews please visit:

Obaby Reviews | Read Customer Service Reviews of www.obaby.co.uk (trustpilot.com)

Want to join the Obaby gang?

Want to be part of the Obaby gang? If you would like to have a chat about collaborating with us, or if you have any other PR or Marketing enquiries, please email our team on:

marketing@obaby.co.uk