FAQ


Where can I buy Obaby products online?



Please click on the link to see our approved online stockists


I want to see a product before purchasing, is there a store near me to view it?



Our store locator shows our stockists, you can also filter by range if it is a particular product you are looking for.


I have misplaced my instruction manual, where can I get another copy?



Please contact our team info@obaby.co.uk who will be able to provide you with the correct manual. You will need to find the product label and quote the batch number to get the correct version.


I require a spare part. How do I get one?



Please contact the retailer where you purchased your product from as this is whom your contract lies with.
You can also go to our spares website to see if the spare part is available to purchase online.


My product has a fault, what do I do next?



If you are reporting a fault within 28 days of receiving your product, then please get in touch with us info@obaby.co.uk or call 01652 641491, we will do our very best to resolve this directly.

If you are reporting a fault on a product you purchased over 28 days ago, you need to contact your retailer as this is whom your contract lies with.


I want to return my product.



If you want to return your product for any reason, you need to contact your retailer as this is who you made payment to and with whom your contract lies.


These FAQs do not help, I still need to contact you.



If you need to contact us still please raise a support ticket and we will do our best to answer within 2 working days where we can. Alternatively, please give us a call on 01652 641491.