Shipping and Delivery

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Our Delivery Charges

Under 15kg

£6.00 with service between 1-5 days

Over 15kg but under £150

£9.95 with service between 2-7 days

Over £150

Free Shipping with service between 2-7 days

Arrow XL Room of Choice

  • between 0-30kg   £32.50
  • Between 30.1kg and 60kg   £50.56
  • Between 60.1kg and 90kg   £68.60
  • Between 90.1kg and 120kg   £86.66
  • Between 120.1kg and 150kg   £104.71
  • Between 150.1kg and 180kg   £131.20
  • Between 180.1kg and 210kg   £144.43
  • Between 210.1kg and 420kg   £162.49

Our Delivery Partners

Yodel Xpect

We ship smaller items such as cots via Yodel Xpect. This service provides customers with a 2-hour delivery window notification on the day of their delivery.  Customers can amend their delivery preferences right up to the point of delivery. With a variety of *Inflight options to choose from, customers will receive their parcels where and when it suits them. *You need to have installed the Yodel App.

Tuffnells

For our bigger, longer items such as Wardrobes and Room Sets we ship via Tuffnells.
Tuffnells are the market leading home delivery experts in irregular sized freight and offers mytuffnells to give the customer upto date shipping information. 33 depots Nationwide Tuffnells offers a very local delivery solution. Communication is direct from Tuffnells all the way to delivery.

Arrow XL

Arrow XL are the UK’s leading shared user 2-person home delivery specialists. Arrow will book the delivery in with you and delivery your order to room of choice (covid-19 permitting and single flight of stairs only).  Established for 25 years Arrow XL are at the forefront of delivery technology.  AskAXL tracking application allows customers to track their orders as their 2-hour time window (48hr and Diary Booking) dynamically reduces to just 30 minutes.

We will contact your customers and offer appropriate and convenient delivery slots via SMS, email or phone – whichever option best fits the contact details provided. The day before the agreed delivery or collection date, you will be given a 2-hour time window to let them know when Arrow will be arriving (with the exception of 24-hour orders). Deliveries will be performed using our specialist 2-person home delivery teams. We call them our ‘Delivery Heroes’ because they deliver large, bulky and heavy items. They will greet you in full uniform, with ID cards and will complete the delivery by capturing an image and signature on their  Hand-Held Terminals (HHTs). This is a 5 day service or longer, depends on when you want delivery.