Cancellation and Returns Policy
Cancelling and returning goods
Obaby is dedicated to offering the highest levels of quality and service. If you are not completely satisfied with any Item purchased from the Obaby Online Store, it can be returned for a refund within 14 days of delivery.
You are entitled to cancel your order or contract with us provided that you do so within 14 days of delivery. If you wish to cancel your order then you can do so by visiting www.obaby.co.uk and selecting ‘contact us’ and completing the required form.
This shall not affect your statutory rights in relation to faulty products.
Goods not yet dispatched
If no goods have been dispatched, then we will provide a full refund within 7 working days of receiving your notice of cancellation including any shipping charges you have paid for.
If the goods have been dispatched, they must be returned in an unused condition, in the original packaging and complete with all original parts and accessories. Please ensure all parts are checked prior to building and any issues are reported at this time, as we cannot accept items back which have been partially or fully constructed.
Obaby reserve the right to offer replacement parts, or an exchange to rectify issues reported to us after the construction of the item. Please note our guarantee does not cover partial refunds.
Returned items which are not in new or unused condition may not be fully refunded. Obaby will use nominated couriers and will organise delivery and/or collection. You will be responsible for delivery or collection costs.
For hygiene reasons mattresses cannot be returned if unwrapped or unsealed.
Items must NOT be returned unless there is a reference number given by our customer care team. You can obtain a reference number by registering your request by visiting www.obaby.co.uk and selecting ‘contact us’ and completing the required form.
Items being returned due to a change of mind will be subject to a collection charge. This will be typically charged at £10 per parcel depending on the weight and dimensions of the item(s).
We will make the refund no later than 14 days after we receive the return and our team have inspected the product(s). We may make a deduction from the refund for loss in value of any goods supplied if the loss is a result of unnecessary handling by you.
For products purchased at third party retailers, please contact the retailer in the event that you wish to return your product(s). To qualify for a refund, the goods must be returned in an unused condition, in the original packaging and complete with all original parts and accessories.
For goods purchased from the Obaby website, you are entitled to an automatic refund, or we are happy to offer an exchange on any faulty item(s) within 30 days of delivery.
If you have registered your products with us to qualify for our warranty, please click here
Please note that any faulty product MUST be returned to us in order to qualify for either a refund or an exchange. In order to arrange for a product to be returned, please get in touch with us by visiting www.obaby.co.uk and selecting ‘contact us’ and completing the required form. and we will discuss your options.
We will refund the price that you paid for the faulty products in full (including any basic delivery charges you have already paid) and will organise and pay any applicable delivery and/or collection charges.
Please note that refunds can take up to 14 days to process once goods have been inspected and fault(s) confirmed.
If you find a fault with your product(s) outside of the 30-day period and haven’t registered your products with us please get in touch with us to discuss options. We will deal with this type of faulty product on a case by case basis and will always ensure that your statutory rights are not affected.
For products purchased at third party retailers, please contact the retailer in the event that you wish to return your product.
If your Obaby product suffers damage at any time during its lifespan, we may be able to repair it for you at your cost. Please contact us for a quotation.
To arrange the collection of any item for repair, please visit www.obaby.co.uk and select ‘contact us’ and complete the required form.
Please register all products purchased through registered stockists to qualify for our two-year manufacturer guarantee.
Your Statutory Rights
Our terms and conditions do not affect your statutory rights.