When registering your product for our guarantee you will be asked to provide proof of purchase for all warranty claims at the time of such claim. Warranty claims will only be accepted from authorised retailers, e-tailers, outlets, and other approved sales channels.

Guarantee is only valid on products purchased by a retailer and through Obaby Limited (Obaby.co.uk) and will be valid for a period up to 2-years from the date of purchase.

Any product purchased second-hand from an unverified source will not include the guarantee – you can check the verified retailers using our stockist checker, which is located here: https://www.obaby.co.uk/approved-online-stockists/

Guarantee is valid only for manufacturing defects. Accidental damage or loss of parts may incur additional charges. For further assistance, please reach out to our customer experience team.

Guarantee is invalid if products have not been registered, and should a claim be made against your product, we will require a proof of purchase document (receipt, order confirmation email, invoice etc)

Should you be unsure about any queries relating to our guarantee, please use our contact us page to get in touch with our Customer Services Team.